Terms of service
Return & Refund Policy — Floras Beauty
At Floras Beauty, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
Return Eligibility
We offer a 7-day return policy from the date you receive your order.
To be eligible for a return:
- The item must be unused and in its original packaging.
- The product should not be damaged or tampered with.
- Proof of purchase or order confirmation is required.
To request a return, contact us at:
Return Address
Floras Beauty
Gujranwala, Pakistan
Delivery Charges
- Standard delivery charges across Pakistan: Rs. 200
- Delivery charges are non-refundable.
Damaged or Incorrect Items
Please inspect your parcel upon delivery. If you receive a damaged, defective, or incorrect product, contact us immediately so we can resolve the issue quickly.
Non-Returnable Items
Due to hygiene and personal care safety reasons, opened or used skincare and beauty products cannot be returned or exchanged.
Sale items and promotional products are also non-returnable.
Exchanges
If you receive the wrong item, we will arrange an exchange after verification.
Refunds
Once your returned item is received and inspected, we will notify you regarding approval of your refund.
If approved, the refund will be processed within 7–10 business days through the original payment method where applicable.
Contact Information
Floras Beauty
📧 florasoficial@gmail.com
📞 +92 313 8003055
📍 Gujranwala, Pakistan